Refund Policy

Effective date: October 6, 2026

My Forever Near sells digital videos that we create for you. We want you to be happy with your purchase, and we want the rules to be clear.

1. Preview before you pay

Before you pay, you can view a watermarked 1080p preview of your video. Use it to check the result. After payment you receive the full-quality video without the watermark.

2. When you get a refund or a free redo

We will refund you in full, or create your video again at no cost (your choice), if:

• we could not create or deliver your video;
• you were charged but did not receive your video within 24 hours;
• you were charged more than once for the same order;
• the video you received is materially different from the preview you were shown.

3. If you are not happy with the result

AI results vary. If you are not happy with how your video looks, contact us within 14 days of purchase and we will create it again once at no cost, using the same photo or a different one. If you are still not satisfied after that, you may ask for a refund within 7 days of the second result. Because you can preview before you buy, we do not refund an order only because you changed your mind after downloading the full video.

4. How to ask

Email support@myforevernear.com with the link to your order page (the one you saved after purchase) and the email address you used at checkout. Tell us briefly what went wrong. We reply within 2 business days.

5. How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. We cannot refund to a different card. Refunds usually take 5 to 10 days to appear on your statement, depending on your bank.

6. Disputes

If something is wrong with a charge, please contact us first at support@myforevernear.com. We will do our best to fix it quickly.

This policy applies together with our Terms of Service and Delivery Policy.